SSCA Administration
Computer Services Support
What We Do
Computer Services at SSCA manages
the technology infrastructure, such as computers, networks, and
software, to support operations, students, faculty, and staff. Key
responsibilities include managing hardware and software, providing technical
support, ensuring data security, maintaining communication systems, and
implementing strategic digital initiatives to improve efficiency and productivity.
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Help Desk
& Technical Support: Serves as a
centralized point of contact for users to report and resolve
technical issues via phone, email, or in-person.
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System
Maintenance: Performs
routine and preventive maintenance on hardware, software,
and networks to prevent disruptions and ensure optimal
performance.
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Troubleshooting: Diagnoses and
resolves problems with computer systems, networks (LANs and
WANs), and other IT resources.
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Device &
Software Management: Handles the
provisioning, configuration, and patching of computers,
software applications, and mobile devices.
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Network
Support: Ensures that
local and wide area networks, as well as internet systems,
are running correctly and securely.
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Cybersecurity: Implements
security measures and monitors systems to protect against
threats and ensure data security.
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Data
Management: Manages data
backup and disaster recovery solutions to protect against
data loss and ensure business continuity.
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Cloud
Services: Provides
support for cloud-based systems and virtualized
environments.
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Strategic
Service Planning: Involves
planning and implementing technology to support business
goals.
Links
Documentation
Bully Report
